LATE AND NO-SHOW POLICY:

All tours are to depart promptly from the meeting place at the scheduled time. Tour participants are expected to contact Oishii Tokyo Food Tours in instances of delayed arrival. In cases of lateness of 30 minutes or more or no-show, participants will not be able to join the tour. No rescheduling will be available and no refunds will be issued in such instances.

 

GENERAL CANCELLATION POLICY:

Should Oishii Tokyo Food Tours need to cancel any or all segments of a tour, every effort will be made to re-schedule sessions at a mutually convenient time. If that is not possible, a full refund will be made promptly for tours cancelled by Oishii Tokyo Food Tours. If an individual or group is unable to attend an Oishii Tokyo Food Tours for which they have already enrolled, that person or group may designate a substitute for him/her/them. No additional fees are charged to the participant (substitute attendee). Any financial arrangements made between the original participant and his/her/their substitute is at the discretion of the person originally enrolled. All requests to have a substitute attend a program, however, must be received by phone or e-mail at least 24 hours prior to the scheduled date and time of said tour. When making such a request, please provide the full name and (local, Tokyo) contact phone number and e-mail address of each person who will be taking the place of the originally enrolled individual or group. Once an individual or group has paid for a tour it can not be refunded.

 

LIMITATIONS on LIABILITY:

Every possible precaution is taken to ensure your personal safety and the safety of those involved. However, registration for, and attendance at, all programs are subject to the following condition: the director and staff of Oishii Food Tour Tokyo, are released from, and specifically disclaim, all responsibilities for injuries or illness incurred traveling to and from tours, during tours, or resulting from food prepared at, or according to recipes distributed during, cooking & tasting, market tours or other field trips, including restaurant meals. NOTE: Tuition fees for cooking workshops, market tours, and other field trips conducted by Oishii Food Tour Tokyo do NOT INCLUDE food & beverage not specifically mentioned in the program description. Tuition does NOT include the cost of local transportation. Any purchases made by participants during class, market tours or field trips are at the discretion of each participant. Participants in all programs are responsible for making arrangements for, and making payment for, their airfare, lodgings, and transportation to/from/within Japan. Participants are also responsible for obtaining and paying for any travel/trip/health insurance coverage they would like to have.